A chatbot is a program designed to run an online chat session, rather than providing direct human contact with an actual human representative. As the name suggests, chat bots are automated programs that facilitate communication between two or more people. There are now chat bot tools that can be set up to perform tasks such as filling out surveys, responding to chat requests, and even performing actual online transactions such as buying products. These new advanced chat bot technology is changing the way companies interact with their customers.
The first thing that makes chat bots so interesting is that they work just like real people. You can actually have one of these programs setup to represent a particular business. Say you are a realtor looking for potential buyers for your home. Instead of having to deal with those cold calling techniques, you can have the chat bot call those that it deems a fit based on some information that it has stored.
Microsoft has acquired a chat bot company called Azure Business Intelligence, or Azure Biz. This bot platform was previously known as the Natural Language Software project, or NLS. The purchase resulted in the creation of a knowledge base known as the Azure Knowledge Base Bot (AKB), which is an open-source project under the hood of Microsoft's Internet Information Services division. Users of the chat bot platform can develop, install and utilize this knowledge base, which in turn allows them to take advantage of a number of its built in functions. One of the most exciting capabilities that this bot has to offer is the ability to integrate various applications and services into it.
Many different companies are already using chat bots to further streamline their customer service departments. Some bot makers such as Google, Yahoo! and AOL are already providing bot solutions that allow users to connect their phones to their computers through either Bluetooth or Wi-Fi connections. Once you have your phone connected to your computer, you can then run any of the popular and easy to use conversational and Q&A bots, such as Microsoft's Power Bot, to help your agents get up to speed with their customers.
One of the primary benefits of having a chat bot as part of your marketing strategy is that it can help you boost your customer conversions. An agent who is able to effectively convey knowledge about the products and services that you provide is far more likely to create an interest in your brand than one that does not have this basic skill set. This is because most people who use these conversational and interactive bots to connect to their computers are already familiar with your brand and what it offers. As such, when your bot makes a suggestion or offers a solution to a problem that you may be experiencing, you are already a part of it, rather than just someone who is considering the product. This means that when you successfully created a knowledge base application using a chat bot solution such as Azure Business Intelligence, you will have significantly increased the number of customers that you are able to service through the use of these chat applications.
Another way that your chat bot can increase your conversion numbers is through the development of a conversational understanding base. A good knowledge base is one that not only includes detailed information about your company, but also provides the basic understanding that each individual buyer has about your product or service. In order to successfully develop a knowledge base for your bot, you should purchase a base template from one of the many software developers out there. When you purchase a base template, it will give you the ability to customize its content in any way that you need. After creating the base, you will be able to integrate the contents of your knowledge base into your chat bot through a series of conversations with your bot and with customers on the Microsoft Azure platform.
The final way that these chat bots can help you increase your bottom line is that they can also provide you with an increased number of opportunities to make money through advertising. The reason why you want to take full advantage of these chat bots is because they can perform calculations and obtain data on what ads are performing the best for different searchers. Once you have this data, you will be able to determine where you can promote your products the best, which means you can increase the amount of money you earn through those ads. In the past, there were methods used for artificially intelligent chat bots that worked much better than the ones we now have available, but as technology improves, these artificially intelligent chat bots are only going to become more effective.
The last benefit to using a chatbot for advertising is that you will not need any programming knowledge whatsoever in order to set up these apps. Most of these programs are designed specifically for the cloud-based environment and do not require you to make any modifications to your desktop or laptop. They also do not require you to purchase any additional hardware in order to use them, so you will not be spending any money on such things as a USB drive or other computer peripherals in order to use your new bot. However, if you do happen to want to program a little bit yourself, you can find a variety of apps online that allow you to do so with a click of a button. These programs can help you get started with creating an artificial intelligence-based bot, and once you get a hang of how it works and you feel comfortable enough with it to actually create an app of your own, it is very inexpensive to purchase software to use in the future.